Refunds & Returns Policy

Thank you for choosing The Panama Travel Tour. Because our services require strict logistical coordination across borders, boats, and private shuttles, we enforce a strict policy regarding returns and refunds.

1. All Sales Are Final

⚠️ We do not offer refunds or returns on any purchased tickets. Once your booking is confirmed and payment is processed, the transaction is final. We highly recommend double-checking your travel dates, times, and selected routes before completing your purchase.

2. Late Arrivals and No-Shows

Punctuality is crucial for shared shuttles and border crossings. If a passenger fails to arrive at the designated meeting point on time, or is unable to cross the border due to missing documentation (such as passports, visas, or onward flight tickets), the ticket will be considered a "No-Show."

• No-shows are 100% non-refundable.
• We do not offer partial refunds for missed connections (e.g., missing the public bus portion of a multi-leg trip).

3. Rescheduling & Route Changes

While refunds are not permitted, we understand that travel plans can occasionally change. Depending on availability, we may allow ticket date modifications if you contact us via WhatsApp at least 48 hours before your scheduled departure. Changes are subject to approval and may incur an administrative fee.

4. Force Majeure & Cancellations by the Company

If The Panama Travel Tour is forced to cancel a route due to extreme weather conditions, natural disasters, sudden border closures, or other events beyond our control, we will not issue a cash refund. Instead, we will offer you a flexible credit to reschedule your trip for a future date when it is safe to travel.